Refund policy

Return & Exchange Policy 

At Originary, we stand behind the quality of our products. We offer a 7-day return and exchange window from the date of delivery to ensure you are completely satisfied with your order.

Eligibility Criteria

To qualify for a return or replacement, items must be unopened, unused, and in their original packaging with all seals intact. Returns are accepted under the following conditions:

• The product arrived damaged, broken, or compromised.

• An incorrect item was delivered.

• The item reached you past its expiration date.

Note: Once a product seal is broken or used, it is no longer eligible for return due to hygiene and safety standards.

How to Request a Return

• Initiate Contact: Email our support team at Connect@fresheco.in  within 7 days of delivery with your order number, invoice, and photo/video evidence of the issue.

• Delivery Discrepancies: Report missing items or tracking discrepancies within 24 hours of the delivery notification.

• Pickup & Processing: Once approved, we will schedule a reverse pickup from your original shipping address.

Exchanges

Upon successful pickup and verification of the returned item, your replacement will be dispatched within 2 to 4 business days.

Order Cancellations

• Cancellation requests are accepted only before the order has been processed and shipped.

• Originary reserves the right to cancel orders due to inventory shortages, pricing errors, or unverified shipping details. Full refunds are issued for any order canceled by us.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval status. Approved refunds are credited to your original payment method within 3 to 5 business days.